I am upset with the bill payment service from PG&E. I was paying my bill online for free for the last several months at http://www.pge.com/ and then without notice they change it so you can only pay online if you agree to stop getting paper statements in the mail.
I did not want to depend totally on the computer to pay my bill because my computer might break down. They told me if my computer breaks down then I could call them and send in a check. However, calling and sending a check in my own envelope is not convenient and a computer malfunction could prevent me from getting an email reminder. Therefore, at this point I think it is less trouble to pay by mail rather then computer.
I think it is OK for them to require you choose either online or mail payments; however, my main gripe is they should not have offered the service and then taken it away after I was depending on this method of payment being available to me.
